Privacy Policy

K2P – Pinaka Private Limited

This privacy statement applies to your use of any products, services, content, features, technologies, or functions, as well as all related websites, mobile apps, mobile sites, or other online platforms or applications offered to you by us (collectively, the "Services/Platform").

1. Who Are We?

Pinaka PRIVATE LIMITED is a company incorporated in India under the Companies Act, 2013. It has its registered office at 11-10-787/3/a, Raparthi Nagar, Near HP Petrol Pump Bypass Road, Khammam, 507002 (hereinafter referred to as "K2P").

2. What Data Do We Collect About You?

2.1.1 Data Provided Through Direct Interactions

Registration and Other Account Information

When you register to use our Services, we may collect the following information about you:

If you register using your Google account: first name, last name and email address.
If you register using your Facebook account: first name, last name, Facebook ID and URL to your Facebook profile picture. With your permission, we may also collect your gender, age or email ID.
If you register using your mobile number: we collect your mobile number.
If you register using your Apple ID: your first and last name and email address. You can decide whether to share your email address with us when you sign in.

Depending on the choices you make, you may also provide the following additional data:

Your name, e-mail address, mobile number
Your car details: make, model, year, trim, and mileage
Copy of your identity proof (driving license, passport, or other card) and real-time image of your face for KYC verification (available to limited users)
A copy of the registration certificate (RC) of your car when listing it on our Services (available to limited users)

Validation of Your K2P Account

We validate K2P accounts via SMS verification to ensure each account is associated with a real and unique user. This process is initiated when you post your first ad listing and is entirely free of charge.

If you do not validate your account, it will remain active with limited functionality — you cannot publish, edit, update, promote, extend, reactivate, deactivate or delete listings, or send/receive messages from other users.

Every user can request a maximum of 5 SMS verification codes within 24 hours. Once validated, your account remains associated with the mobile number used. Contact our Customer Support team to change your number.

Communication Through Chat

When you use our chat feature to communicate with other users, we collect information you choose to share through this feature.

User Surveys

We may occasionally send user surveys using only a session log (a random identifier). You may voluntarily provide contact details so we can invite you to UX tests or interviews. Survey responses may contain personal data you voluntarily provide.

2.1.2 Data We Collect Automatically

Device Information

We collect device-specific information such as operating system version and unique identifiers (e.g., mobile network name). Device identifiers are associated with your K2P account.

Location Information

With your permission, we automatically collect and process your location using IP address, GPS, Wi-Fi access points, and mobile towers. Location data helps you discover nearby listings and post items in your area. You can always change location permissions in your device or app settings.

Client and Log Data

We collect your device's IP address, time zone, operating system, login information (registration date, last password change, last login), and browser type and version.

Clickstream Data

We collect information about your activity on our Platform, including: sites from which you accessed us, date and time of each visit, searches performed, listings and ads clicked, duration of visit, and order of content viewed.

Cookies and Similar Technologies

We use cookies to manage sessions, store language preferences, and deliver relevant ads. Cookies are small text files stored on your device. You can set your browser to refuse cookies, but some parts of the Platform may not function properly as a result.

Call Recording

If you or our representative call each other to discuss a car, the call may be recorded for training and internal quality purposes.

3. Why Do We Process Your Personal Information?

We use your personal data only when the law allows. Most commonly:

To perform a contract we are about to enter or have entered into with you, or where you have expressly requested us to contact you.
Where it is necessary for our legitimate interests to improve our Services and provide you a safe and secure Platform.
Where we need to comply with a legal or regulatory obligation.

3.1 To Provide You Access to Our Services

1. We use your name, mobile number and/or email to identify you and provide access to our Platform.

2. If you log in via Facebook, Google, or Apple ID, we use your name and email from those accounts to identify and provide you access.

3. We may share your data with select partners who have agreed to protect your privacy. These partners may use your contact information and listing details to deliver services tailored to your interests. You can opt out by contacting our Grievance Officer.

4. We use third-party payment providers to process payments. We do not store full credit card details — only cardholder name, expiry date, card type, and last four digits (if you choose to save for recurring payments).

3.2 To Improve Platform Experience and Develop New Features

1. We use clickstream data to offer tailored content, understand user behavior, improve Services, and report campaign effectiveness to business partners.

2. Location data is used to: compile anonymous user behavior analytics, display nearby listings, integrate Google Maps, and measure interaction with third-party ads.

3. Your email and phone number help us map your activity across devices (desktop, mobile, tablet) for a seamless experience.

4. We use images, descriptions, and prices from your listings to train machine learning models for better search personalization, ad ranking, and improved listing presentation.

5. Algorithms using your browsing behavior, purchase history, clickstream data, user ID, and location (with permission) help us recommend relevant listings.

6. We analyze chat messages using machine learning for product enhancement (e.g., identifying sold items). Chat content is de-identified as much as possible. Access is highly restricted.

7. KYC verification uses a real-time photo of your face and ID proof. A verified account builds trust and improves listing responses.

8. If you provide your car's RC during listing, and details match the registration number, your ad will show "RC reviewed by K2P". RC details are never displayed publicly.

3.3 To Protect and Administer the Platform

1. We use your mobile number, log data, and device identifiers for troubleshooting, fraud prevention, system maintenance, and data hosting.

2. Chat messages are analyzed via machine learning to detect spam, abuse, and fraud. Chat content is de-identified. Manual review occurs only in highly restricted circumstances.

3. Automated algorithms detect fraudulent user behavior and may result in account banning. If you believe your account was wrongfully banned, contact our Customer Support team.

4. Device information (IP, OS, browser, fonts, timezone, audio/video formats) is collected to detect repeated fraudulent device usage and assign a fraud score. Contact us if you believe your account was wrongfully affected.

3.4 To Take Feedback and Offer You Relevant Services

1. We may contact you via registered mobile or email to take feedback about our Services.

2. We use your email and mobile number to suggest Services that may interest you.

3. Clickstream data helps us monitor and report campaign effectiveness.

4. Location data may be used to measure your interaction with third-party ads on our Services.

You may receive marketing communications by email or phone if you use our Services, entered a competition, registered for a promotion, or provided feedback. Even if you are registered on DND/DNC/NCPR, you may still receive these communications as a registered user. You can opt out at any time via the opt-out link in our emails or by changing notification settings in your account.

4. How Will We Inform You About Changes?

We may update this privacy statement from time to time and will notify you of material changes through a prominent notice within our Services, an in-app message, or by email. If you disagree with how we process your data, you may close your account at any time via Profile > Settings > Deactivate account and delete my data.

5. Communication

We communicate with you by email, SMS, or in-app notifications to confirm registration, inform you about listing status, and send transactional messages. These transactional communications are essential to our Services and cannot be opted out of.

Third Party Service Providers: We use vetted third-party providers (e.g., cloud storage) who are required to respect data security and only process your data per our instructions.

Advertising and Analytics Providers: We may share non-identifiable information with analytics providers to improve our Platform.

Law Enforcement Authorities: We may disclose personal data to regulators, government bodies, or other third parties to comply with legal or regulatory requirements.

Business Transfers: If our business is sold, transferred, or merged, new owners may use your data as set out in this privacy statement.

Publicly Available Information: When you post an item for sale, certain details (name, location, contact) may be visible to other K2P users. Exercise discretion as other users may share this information. In connection with premium features, your contact number may be disclosed directly to select/subscribed users to facilitate transactions.

7. Where Do We Store Your Data and for How Long?

Your data is stored and processed on secure servers to provide the best possible user experience. We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Retention periods are determined by considering the amount, nature, and sensitivity of the data; the risk of unauthorized use; the purposes of processing; and applicable legal requirements.

8. Your Rights – Data Deletion Requests

To exercise your privacy rights, you can submit a Data Deletion Request via:

Profile > Settings > "Deactivate account and delete my data"

There may be situations where we cannot grant your request — for example, if you ask us to delete transaction data that K2P is legally obligated to retain.

9. Technical and Organizational Security Measures

All information is stored on secure servers. K2P continually evaluates its network security and internal information security program, designed to:

Help secure your data against accidental or unlawful loss, access, or disclosure.
Identify reasonably foreseeable risks to the K2P network.
Minimize security risks through risk assessment and regular testing.

All payment data is encrypted using SSL technology. Please note that data transfer over the Internet is never completely secure and unauthorized third-party access remains a risk.

10. Links to Third-Party Websites

Our Platform may contain links to third-party websites or apps. Each has its own privacy policy. We do not control these websites and are not responsible for their policies. We encourage you to read the privacy notice of every website you visit.

K2P acts solely as an online marketplace connecting buyers and sellers. We provide a platform for users to list, discover, and communicate regarding products, vehicles, properties, jobs, and services.

K2P is not a party to any transaction between users. We do not participate in, supervise, or guarantee any offline meetings, communications, negotiations, payments, deliveries, or agreements made between buyers and sellers.

Users are solely responsible for verifying the identity, authenticity, ownership, quality, condition, legality, and suitability of any product or service before completing a transaction. We strongly recommend meeting in safe public places and exercising due diligence.

K2P shall not be held responsible or liable for any loss, damage, fraud, dispute, misrepresentation, or other issues arising from offline communications or transactions conducted between users.